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Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it or offer a refund, subject to the below terms.

Return of non-defective goods

Any unwanted products or even if you have changed your mind these can be returned to us on condition that

  • it is undamaged and unused, 
  • it is in the original packaging, which must be undamaged;
  • it is not missing any accessories or parts; and
  • you notify us via email or by calling 087 802 9186 within 7 days of delivery to you.

Emails to be sent to returns@mygarage.co.za. After 7 days, you can only return a product if it is defective.

Products must be returned by courier to the following address, any goods damaged in transit will not be accepted.

My Garage
Unit 2 The Wilds
Wimble Close
Ballito
4422

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 21 days.

Return of damaged goods

Sometime parcels can be damaged in transit. If this does happen please notify us within 7 days of delivery by email returns@mygarage.co.za or by calling 087 802 9186.

We will arrange to collect the product and once inspected and the product is deemed damaged we will send you an email offering the choice of a refund or replacement.

If a refund is preferred, this will be processed, and a credit will automatically be applied to your credit card or original method of payment within 21 days.

If the product is to be replaced, the replacement will be dispatch by our preferred courier service as soon as reasonably possible.

Return of defective goods

In the unlikely event that your purchase is defective or becomes defective please notify us as soon as possible by email returns@mygarage.co.za or by phone 087 802 9186, but in any event within 6 months after delivery or collection of the product.

We will arrange to collect the product and once inspected and the product is deemed defective we will send you an email offering the choice of a refund or replacement.
If a refund is preferred, this will be processed, and a credit will automatically be applied to your credit card or original method of payment within 21 days.

If the product is to be replaced, the replacement will be dispatch by our preferred courier service as soon as reasonably possible.

No products can be returned after 6 months after collection or delivery.

Please note that a defect is a material imperfection in the manufacture of the product or any characteristic of the product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you

Return of goods not ordered

If you received your order and it wasn't actually what you ordered please make contact by email returns@mygarage.co.za or by phone 087 802 9186 within 7 days of receiving the order. We will collect the order free of charge and ensure you get the correct order as quick as possible. Please ensure the product

  • is undamaged and unused, 
  • is in the original packaging, which must be undamaged;
  • is not missing any accessories or parts; 
  • and that you notify us via email returns@mygarage.co.za or by phone 087 802 9186 within 7 days of delivery to you.

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